LEGAL STUFF

ASAP Printing Solutions - Official Terms of Service

(Last Updated: September 26, 2025)

This document outlines the official terms and conditions that govern all work, transactions, and services provided by ASAP Printing Solutions. By engaging our services, you, the customer, agree to these terms in their entirety. These terms supersede any and all previous verbal or written agreements.

 

1. Customer Content & Responsibility

1.1 Content Indemnification
You, the customer, represent and warrant that you have the legal right to use and reproduce all text, images, and other content ("Content") submitted to us for printing. You agree to indemnify, defend, and hold harmless ASAP Printing Solutions, its employees, and agents from and against any and all claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to any actual or alleged infringement of any copyright, trademark, patent, or other intellectual property right of any third party by your submitted Content.
 

1.2 Right to Refuse Service
We reserve the right to refuse to print any Content that, in our sole discretion, we deem to be illegal, libelous, obscene, hateful, invasive of privacy, or otherwise objectionable. Engaging our design or quoting services does not obligate us to produce the final product.

 

2. Ownership & Intellectual Property

2.1 Customer-Supplied Property

You, the customer, retain full ownership and intellectual property rights to any original, print-ready files you submit to us.
 

2.2 Creation of New Intellectual Property

Any file we alter or create becomes a new intellectual property asset owned by ASAP Printing Solutions. This includes, but is not limited to, work involving:

• Color correction or modification

• Typography and text formatting

• Layout restructuring or element repositioning

• Adding or creating new graphic elements

• Removing or replacing existing elements

• Image manipulation and enhancement
   

2.3 Ownership of Modified Files

All files created or modified by ASAP Printing Solutions remain our exclusive property. Design Service Fees compensate us for the labor to produce a design. File Release Fees are the only means of purchasing and transferring full ownership of the digital file to you, as detailed in Section 2.

 

3. File Release Policy

3.1 What is a File Release?

A File Release is a separate, one-time purchase that transfers full ownership rights of an editable, digital "master file" to you. This allows you to use the file for any purpose, including taking it to other service providers. Without a release, you are only purchasing the printed product, not the underlying design file. The master file will be delivered in its native format (e.g., Adobe Illustrator .ai or Adobe Photoshop .psd) and any other format requested by the customer at the time of purchase.
 

3.2. Authorized Purchasers

Only the original customer or company who commissioned the work may purchase a file release. Third parties, contractors, or affiliated businesses cannot purchase releases on behalf of the original customer.
 

3.3 File Release Fee

• Separate from Design Costs: The file release fee is entirely separate from design service charges and is non-refundable once the file has been delivered.

• Fee Calculation: The fee is calculated based on the total design hours invested, multiplied by a special release fee rate. The specific rate will be provided in your quote.

• Scope of Release: The fee applies only to the specific file described in the invoice. For example, if we redraw your logo for a business card, releasing the business card file does not include the release of the standalone logo file. A separate fee is required for the logo file itself.
   

3.4 Delivery and Access

The file release process is as follows: The customer must submit a written or emailed request specifying the desired files and formats. A quote will be provided (within x- amount of days). Upon full payment of the File Release invoice, we will manually process your request. Within 24 business hours, a secure Google Drive download link for the purchased file(s) will be sent to your email address. This link will remain active for 180 days. It is your responsibility to download and back up your files within this period. While we verify all links are functional upon sending, you must notify us in writing of any access issues within 7 business days of delivery. We are not responsible for storing or providing access to released files beyond the 180-day window.
 

3.5 Licensing & Third-Party Assets

Your file release does not include the commercial licenses for any third-party assets used (e.g., fonts, stock photos). You are solely responsible for acquiring the proper licenses for any future use of the design.
 

3.6 Acknowledgment & Agreement by Payment

Payment for any invoice containing a "File Release" line item constitutes your legally binding acceptance of these terms.

 

4. Usage Rights & Intellectual Property

4.1 Unreleased Designs & Proofs
All design drafts, proofs, and files that have not been formally released are the exclusive property of ASAP Printing Solutions. They are provided for review purposes only and may only be used in production by us.
 

4.2 Prohibited Actions
You are strictly forbidden from using any unreleased design or proof for any purpose, including but not limited to: using screenshots on social media, sending files to other printers, or attempting to replicate the design.
 

4.3 Derivative Works
Any design that incorporates key elements from our unreleased work is considered a derivative of our intellectual property and is a violation of these terms.

 

 

5. Payment, Turnaround & Shipping

5.1 Payment Terms

Payment in full is required for all orders before any design or production work can begin. All prices quoted and invoiced are inclusive of applicable sales tax, unless a valid tax-exempt certificate is provided. Payment can be made in person or online through ACH, credit or debit card, or a check made out to ASAP Printing Solutions.

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5.2 Production Turnaround

Production turnaround times are estimated and provided on your invoice. The production clock begins on the next business day following our receipt of your written proof approval via email. For the purposes of this agreement, "business days" are defined as Monday through Friday, 9:00 AM to 5:00 PM Central Time, excluding federal and state holidays.
 

5.3. Payment Reversals

In the event of a payment reversal, chargeback, or dispute initiated by the customer after file release, all rights immediately revert to ASAP Printing Solutions, and any continued use of the file becomes unauthorized and illegal.
 

5.4 Shipping

Shipping and delivery times are estimates provided by the carrier (e.g., UPS, FedEx, USPS) and are not guaranteed by ASAP Printing Solutions. We are not responsible for any delays, damages, or losses caused by the shipping carrier once the order has left our facility.
 

5.5 In Hands Date

When placing an order, there must be a due date noted. The date must be in month, day, and year format and if necessary, a time as well.

5.6 Local Pickup
Customers will be notified via email, phone call, and/or text message when their order is ready for pickup. It is the customer's responsibility to retrieve their order in a timely manner during our stated business hours. A signature is required upon pickup to confirm receipt of the goods. Once the customer is notified of completion, the risk of loss or damage to the product transfers to the customer. While we will hold orders for up to 90 days as described in Section 9.2, we reserve the right to charge a storage fee for orders not picked up within 30 days of notification.

 

6. Proofing, Approval & Documentation

6.1 Artwork Submission Requirements

All customer-submitted artwork must be provided in CMYK color mode with a minimum resolution of 300 DPI (dots per inch). All print-ready files must be designed to the final trim size and include a standard 1/8th inch (0.125") bleed on all sides. We are not responsible for color shifts, poor print quality (e.g., fuzzy images), or trimming errors (e.g., white borders) resulting from improperly prepared files.

• Note for Canva Users: If designing in Canva, you must have a Canva Pro account. When downloading your PDF for printing, select "PDF Print," check the "Crop marks and bleed" box, and choose the "CMYK" color profile. Designs submitted from a free Canva account (in RGB) are not considered print-ready and may be rejected or incur additional file preparation fees.

 

6.2 Color Matching & Proofing Disclaimers

The digital proof (PDF) we provide after payment has been received is for confirming layout and text accuracy and is not a guarantee of exact color matching. Colors on a backlit screen (RGB) will appear different than on a physical, printed surface (CMYK). We are not liable for color shifts on UV-coated products or in rich black/gray tones.

 

6.3 Proof Revisions

Each design item includes up to three (3) complimentary rounds of proofs for minor revisions. Each subsequent proof will incur a non-refundable $35 fee. Please note that requesting a fourth (4th) proof will incur an additional payment of $35, a fifth (5th) proof will require an additional payment of $45, and a sixth (6th) proof will increase in price to $55. A "Major Revision," defined as a fundamental change in design direction that deviates from the original scope of work (e.g., requesting a completely different layout or concept), is not covered under standard proof revisions and will be quoted as a new design charge at our discretion.

 

6.4 The Proof Approval Process & Client Responsibility

Your written approval of a proof is a legally binding agreement that the design is accurate and ready for production. We will not accept verbal approvals; you must respond in writing (email) to approve a proof. You are solely responsible for reviewing the proof for any errors (spelling, grammar, dates, etc.). We are not liable for any errors present in a proof that you have approved.

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6.5. Proof Delivery and Security

Proofs will be delivered as PDF attachments via email. All proofs remain the property of ASAP Printing Solutions and contain security measures including but not limited to watermarks, tracking codes, and/or metadata that can identify unauthorized use.

 

7. Cancellation Policy

7.1 General Cancellation & Refund Policy
All cancellation requests must be submitted in writing via email to sales@asapprintingsolutions.com. To be considered for a refund, the cancellation request must be received:

1. Within 14 calendar days of the original payment date.

2. Before 4:00 PM Central Time (CT) on a business day.

Cancellation requests received after the 14-day period will not be eligible for a refund. The eligible refund amount is determined by the order's production stage at the time the written request is received, as detailed below.
 

7.2 Cancellation Stages & Refund Calculations
The following stages determine the refund amount. Variables in the formulas are defined as:

P = Total Amount Paid

M = Cost of Non-Returnable Specialty Materials

H = Design Hours Logged

R = Hourly Design Rate ($90/hr standard, $150/hr rush)

D = Total Invoiced Design Fee

Pprod​ = Total invoiced price of all items on which production has begun

Stage 1: Pre-Production

• Definition: The order is cancelled before any design work begins.

• Refund: The refund is the total amount paid, minus the 30% administrative fee and the cost of any non-returnable specialty materials.

• Formula:

Stage 1 Refund =(P−(0.30×P))−M

Stage 2: Design in Progress

• Definition: The order is cancelled after design work has begun but before final proof approval.

• Refund: The refund is the total amount paid, minus the 30% administrative fee, all accrued design charges, and the cost of any non-returnable materials.

• Formula:

Stage 2 Refund=(P−(0.30×P))−(H×R)−M

 

 

Stage 3: Mid-Production

• Definition: The order is cancelled after final proof approval, where physical production has begun on at least one item.

• Refund: The refund is the total amount paid, minus the 30% administrative fee, the total design fee, and the full cost of all produced items.

• Formula:

 Stage 3 Refund=P−(0.30×P)−D−Pprod​
 

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Stage 4: Production Complete

• Definition: The order is cancelled after all items have been fully produced.

• Refund: Once an order is in Stage 4, it cannot be cancelled or refunded.
   

7.3 Cancellation for Non-Response
Once a proof has been sent, it is the customer's responsibility to respond. Failure to respond to a sent proof within a 30-day period will result in the order being automatically cancelled. We will make one final contact attempt via email before cancelling. The order will be refunded as a Stage 2 cancellation.
 

8. Claims for Defects & Returns

8.1 Reporting Period & Claim Submission
The customer must inspect the order upon receipt. Any claims for manufacturing defects, damages, or shortages must be submitted in writing within 72 hours of delivery. The claim must include clear photographic evidence of the alleged defect. We reserve the right to require that the items be brought to our facility for in-person examination. Failure to report a claim within this period constitutes acceptance of the order as-is.
 

8.2 Scope of Claims
Claims are limited to manufacturing defects, such as ink smudges, incorrect cutting, or wrong stock. Errors present on a proof that was approved by the customer (e.g., typos, incorrect colors) do not qualify as defects.
 

8.3 Resolution & Return of Goods
If a claim is validated, our sole liability will be to reprint the defective portion of the order. We are not liable for any consequential damages. All items from the defective order must be returned to ASAP Printing Solutions in their entirety before a reprint will be initiated. Customers may not keep the defective product.

 

9. Artwork Retention, Abandoned Property & Legal

9.1 Artwork Retention for Reprints
As a courtesy, we will maintain artwork files for reordering for a period of one (1) year from the date of your last paid order. After one year, we do not guarantee the file's availability. This policy does not apply to released files.

9.2 Abandoned Property
Orders that are not picked up within 90 calendar days of notification of completion will be considered abandoned. Abandoned orders will be disposed of, and no refund or credit will be issued.

 

9.3 Governing Law & Jurisdiction
These terms are governed by the laws of the State of Texas. Any legal proceedings will take place in the appropriate courts of Hidalgo County, Texas.
 

9.4. International Jurisdiction
For international customers, these terms still apply in full. By engaging our services, international customers explicitly consent to the jurisdiction of Texas courts for any disputes arising from these terms.
 

9.5. Enforcement Period
ASAP Printing Solutions reserves the right to pursue legal action for unauthorized use for a period extending to twice the duration of the unauthorized use. For example, if a file was used without authorization for two years, ASAP Printing Solutions maintains enforcement rights for four years from the date of discovery.

 

 

10. Rush Orders

10.1 Definition of a Rush Order

A Rush Order is defined as any order requiring a design or production turnaround time that is faster than our standard published turnaround times.

 

10.2 Rush Order Policy

All rush orders are final. Once payment is made, rush orders are non-cancellable and non-refundable. Design services for rush orders are limited to one (1) complimentary round of proofs for minor revisions; all subsequent revisions will be billed at the rush design rate of $150/hour in addition to any standard revision fees.

 

10.3 Rush Pricing

Rush service incurs an additional fee, which is separate from all design, production, and shipping costs. The specific rush fee will be calculated on a case-by-case basis and will be clearly itemized on your invoice or quote for approval prior to payment.

 

11. General Provisions

11.1 Limitation of Liability

In no event shall the liability of ASAP Printing Solutions for any claim or damage exceed the total amount paid by the customer for the specific order in question.

 

11.2 Policy Updates

We reserve the right to update these terms at any time without prior notice. The version in effect at the time of an order will govern that transaction. The most current and binding version of these terms will always be publicly available at www.asapprintingsolutions.com/policies.

 

11.3 Severability

If any clause of these terms is found to be unenforceable, the remaining provisions shall remain in full effect.

 

11.4 Force Majeure
ASAP Printing Solutions shall not be held liable for any delay or failure to perform its obligations under these terms if such delay or failure is caused by events beyond our reasonable control. Such events ("Force Majeure Events") include, but are not limited to, acts of God (such as hurricanes, floods, fires, or earthquakes), war, acts of terrorism, civil unrest, government actions or lockdowns, pandemics, equipment failure, utility or power failures, and widespread supply chain disruptions. In the event of a Force Majeure Event, our performance deadlines will be extended for the duration of the event, and we will notify you of the delay as soon as reasonably possible.

 

11.5 Our Guarantee and Its Limits
We stand by the quality of our manufacturing. Our one and only guarantee (or "warranty") is our promise to reprint any part of an order that has a clear manufacturing defect, as defined in our Claims policy (Section 8).

Beyond that, all of our products and services are provided "as is." This means we do not make any other promises about them. For example, we do not guarantee:

• That a product will be suitable for a unique purpose you have in mind (e.g., we don't guarantee a standard flyer will be waterproof for outdoor use).

• That the final product will achieve a specific business result or meet a personal expectation beyond matching the proof you approved.

Your approval of the final proof is your agreement that the design is correct. The responsibility for the product's function and fitness for your needs rests with you.